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Chad D
Batman
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Joined: 06/24/2014 08:55 AM EDT
Messages: 782
Location: Marquette Heights (Peoria) IL
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I got an agent that contacted me about an inspection, radon test, & possible mold test. I am trying to collect the client info and the agent is telling me to have everything sent to her. How does it work when you can't collect the required info for RWS/ISG stuff? I want to go to the agent with options. Im assuming it's either they can't get the warranties and the price won't get reduced. Or the agent will have to deal with all of the warrany stuff too, even after closing.

Chad Dunham
Eagle's Nest Inspections
Home Inspections
203K Consulting
Indoor Air Quality (IAQ) Testing
Radon Testing
Mold Testing
309-323-0252
http://www.peoriailhomeinspections.com
[WWW]
bmwells62380
Beast
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Joined: 06/24/2014 03:55 PM EDT
Messages: 288
Location: Carmel, Indiana
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If you submit the property, put it under the agent's name with the property address. A phone number is needed for the Concierge as well as an email. She can always opt out of the Concierge call and unsubscribe from the RecallTrak monthly newsletters. It won't effect your pricing. If you submit the property for all the services, the clients will be eligible for the 18-month Extended Warranty as well.

It happens fairly often. You get clients that are older, not tech savvy, don't have an email address, or something like that.



Brandon Wells

Accounts Manager

Inspector Services Group | Residential Warranty Services

RecallChek | 90-Day Warranty | SewerGard

MoldSafe | 5-Year Roof Warranty

bwells@rwswarranty.com

(88 854-0798

www.RecallChek.com


www.NXTInspekt.com

www.InspectionSuccess.net



Do you test for Mold? If not, here is how easy it is:

www.MoldTestingProcedures.com



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Kevin
I'm on a yacht.
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Joined: 09/16/2016 11:01 AM EDT
Messages: 59
Location: Edmond,Oklahoma
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Outside of the RWS/ISG stuff your doing the inspection for the client, I cant see myself ever doing a inspection without ever talking to the client explaining what a home inspection is and all the benefits that my company offers like RecallChek. And since It's required to have a inspection agreement that is signed and agreed to by the client ,not the realtor. I would have no choice but to get their information or not do the inspection at all. I would tell the agent I have to be able to get certain information and speak to the client before any inspection can be preformed especially if they are not going to attend the inspection. I would think that most other inspectors would do nearly the same. If you have insurance you cant be covered without some type of inspection agreement I would have to get certain information from the client to execute it. So I would need to get the inspection agreement before we could move on to the other stuff. Just my take on it I cautious like that.

Kevin Groves
TrueView Home Inspections
Roofing Contractor
Licensed in Real Estate

http://www.trueviewinspect.com
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bmwells62380
Beast
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Joined: 06/24/2014 03:55 PM EDT
Messages: 288
Location: Carmel, Indiana
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Kevin wrote:Outside of the RWS/ISG stuff your doing the inspection for the client, I cant see myself ever doing a inspection without ever talking to the client explaining what a home inspection is and all the benefits that my company offers like RecallChek. And since It's required to have a inspection agreement that is signed and agreed to by the client ,not the realtor. I would have no choice but to get their information or not do the inspection at all. I would tell the agent I have to be able to get certain information and speak to the client before any inspection can be preformed especially if they are not going to attend the inspection. I would think that most other inspectors would do nearly the same. If you have insurance you cant be covered without some type of inspection agreement I would have to get certain information from the client to execute it. So I would need to get the inspection agreement before we could move on to the other stuff. Just my take on it I cautious like that.



Kevin also has a point...


Brandon Wells

Accounts Manager

Inspector Services Group | Residential Warranty Services

RecallChek | 90-Day Warranty | SewerGard

MoldSafe | 5-Year Roof Warranty

bwells@rwswarranty.com

(88 854-0798

www.RecallChek.com


www.NXTInspekt.com

www.InspectionSuccess.net



Do you test for Mold? If not, here is how easy it is:

www.MoldTestingProcedures.com



Click Here to Shop Our Tools and Design/Print Services:

www.InspectorShop.com




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Chad D
Batman
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Joined: 06/24/2014 08:55 AM EDT
Messages: 782
Location: Marquette Heights (Peoria) IL
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Thanks guys! The agreement was also going to be discussed in my response to the agent.

Chad Dunham
Eagle's Nest Inspections
Home Inspections
203K Consulting
Indoor Air Quality (IAQ) Testing
Radon Testing
Mold Testing
309-323-0252
http://www.peoriailhomeinspections.com
[WWW]
Nathan
King
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Joined: 06/17/2014 09:32 PM EDT
Messages: 5244
Location: Carmel, IN
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I'll chime in with one point:

You want to be able to fulfill the promises on your websites, brochures, etc. If you don't provide the warranties and such, it's false advertising even if they don't give you contact info. It happens so seldom that all you have to do is submit, then email Brandon or Mike and they will waive it. No biggie. We'll even cover the claims of course...better than them coming after you later for issues they think should be covered.

P. Nathan Thornberry
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Chad D
Batman
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Joined: 06/24/2014 08:55 AM EDT
Messages: 782
Location: Marquette Heights (Peoria) IL
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I am submitting everything the way Brandon suggested by submitting the Agent's information with that address. The agent suggested that the make an email address just for house concerns, but that can changed after that is set up.
I will keep this conversation in mind for future reference if needed.

Chad Dunham
Eagle's Nest Inspections
Home Inspections
203K Consulting
Indoor Air Quality (IAQ) Testing
Radon Testing
Mold Testing
309-323-0252
http://www.peoriailhomeinspections.com
[WWW]
Chad D
Batman
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Joined: 06/24/2014 08:55 AM EDT
Messages: 782
Location: Marquette Heights (Peoria) IL
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As of that last post, I have finally become BATMAN!!

Chad Dunham
Eagle's Nest Inspections
Home Inspections
203K Consulting
Indoor Air Quality (IAQ) Testing
Radon Testing
Mold Testing
309-323-0252
http://www.peoriailhomeinspections.com
[WWW]
GMedich
Pop Tart
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Joined: 10/19/2016 08:49 AM EDT
Messages: 25
Location: Rockford, MI
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As much as a realtor may want to "handle all the details" for their clients, this can quickly descend into a questionable ethical position. Realtors are not their clients' attorney-in-fact, and cannot reasonably represent their clients on such a basis since they are compensated from the proceeds of the sale.

I will always do what I can to work with a realtor in resolving a client's particular problems. Nevertheless, I will not rely on them to accurately and professionally convey the intricacies and nuances of the results of a home inspection. If a client requires so much assistance that they cannot reasonably work with me directly, they need a neutral, third party involved - preferably one working according to a legal document stating such.

GRANT MEDICH
1st Call Home Inspection, LLC
Rockford, Michigan
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Nathan
King
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Joined: 06/17/2014 09:32 PM EDT
Messages: 5244
Location: Carmel, IN
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GMedich wrote:As much as a realtor may want to "handle all the details" for their clients, this can quickly descend into a questionable ethical position. Realtors are not their clients' attorney-in-fact, and cannot reasonably represent their clients on such a basis since they are compensated from the proceeds of the sale.

I will always do what I can to work with a realtor in resolving a client's particular problems. Nevertheless, I will not rely on them to accurately and professionally convey the intricacies and nuances of the results of a home inspection. If a client requires so much assistance that they cannot reasonably work with me directly, they need a neutral, third party involved - preferably one working according to a legal document stating such.



I'm afraid you have been misinformed. An agent actually does have a fiduciary responsibility with their client, and if the client wishes to work through them with you they can do so the same as they do through the agents with the seller. I understand the sentiment, and your intentions are solid and you can certainly run your business that way, but from a legal standpoint much of what you said doesn't have a basis and as much as it would be easier for me to just tell you "yeah you're right", I care about you and others here too much to have them repeat such a thing in whole or in part and be called out somewhere off this forum that could adversely affect their business.

P. Nathan Thornberry
www.Nathan.tv
Take Your Career to the Next Level > https://youtu.be/hdBCJbl5byo
The #1 Vendor in Real Estate & Home Inspection
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www.RWSwarranty.com
www.InspectorServicesGroup.com
www.RecallChek.com
www.InspectorLab.com
www.InspectionSuperConference.com

Find a Certified Inspection Expert exclusively at www.InspectionCentral.net
Get your E&O Insurance at 20%+ off your current rates at www.RWSinsurance.com
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Bob Murphy
Liger
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Joined: 11/01/2015 05:54 PM EST
Messages: 23
Location: Germantown MD
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Here in the Washington DC area is is not at that unusual for the clients identity to remain private. In that case the agent is given power of attorney and everything goes through them.

There have been times when I had no idea who I was inspecting for at the time (and still don't). More than once I have been surprised upon discovering who owns the house while doing the inspection.

Camelot Home Inspections Inc
Serving MD, DC, VA
855-312-9472
www.camelothomeinspect.com
www.facebook.com/CamelotHomeInspection
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GMedich
Pop Tart
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Joined: 10/19/2016 08:49 AM EDT
Messages: 25
Location: Rockford, MI
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Thank you, Nathan, for addressing my post in such a kind, yet direct manner. I hope my thoughts shared here never lead anyone into a compromised position.

I agree that a fiduciary responsibility does exist between buyer and agent. I possibly disagree about how much responsibility that actually entails.

I think you summed it up well by saying "...you can certainly run your business that way."


GRANT MEDICH
1st Call Home Inspection, LLC
Rockford, Michigan
[WWW]
Mike Casey
General
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Joined: 06/28/2014 07:21 PM EDT
Messages: 1245
Location: San Diego CA
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Just a couple times in the past decades when I was unable to obtain client signature on a contract the selling (buyer's) agent would sign the contract. I asked them to sign it and write in "as agent for ______ (client name)". From what I am told this would work if needed. Also several times attorneys have signed the agreement for clients who wished to remain anonymous. And a couple times I've had to sign confidentiality agreements and agree not to disclose identity of my client, or where they live. Interesting stuff sometimes!

Mike Casey
Director of Education
Home Inspection University
www.HomeInspectionUniversity.com
www.MichaelCasey.com
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Jeremiah Anderson
P. Diddy
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Joined: 08/02/2014 01:45 PM EDT
Messages: 610
Location: Blaine, MN
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The times where we have not been able to collect all the information prior to the inspection fall into three categories:

1. The client is a public figure or celebrity type
2. The client is relocating and their Realtor is acting on their behalf
3. The client does not have access to the internet and/or email.

In all of the above cases, we just work with their Realtor and generally by the end of the inspection we have reached some type of solution to resolve the situation to everyone's benefit.

"Unless someone like you cares a whole awful lot, nothing is going to get better. It's not." ~Dr. Seuss

Chief Of Operations
J.B. Anderson Inspections Inc.
www.jbandersoninspections.com
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www.minneapolishomeinspectionguide.com
www.minneapolishomeinspections.net
www.minnesotahomewarranty.net

763-350-8509
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