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What is a Home Inspection?
Answer your phone!  XML
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Philo
The Rock
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Joined: 06/18/2014 10:46 PM EDT
Messages: 881
Location: Dallas, Texas
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I'm amazed, amused and thankful when I receive this feedback: "You were the first one to answer your phone." To be fair, before I got a call center, I tried to get to every call... Another occasional feedback, "He (the other guy,) answered is phone with, 'Hello?...'"

PHILO RAMOS, BS Civil Engineering
PRECISE Home Inspections, TREC#4319
Texas Professional Real Estate Inspector Association (TPREIA) #418
InterNachi Certified Master Inspector
ISG Certified Inspection Expert
www.APlanoHomeInspector.com
www.AMcKinneyHomeInspector.com
www.AGarlandHomeInspector.com
www.HomeInspectionsTexas.net
www.PreciseHomeInspectionsConcierge.com
www.TexasHomeInspectionGuide.com
www.YourSmartHomeServicePlan.com
www.APlanoHomeWarranty.com
www.ClientProtectionExpertDFW.com/
https://www.facebook.com/APlanoHomeInspector/
www.instagram.com/aplanohomeinspector/
972-517-8757
Service excellence in Plano, Frisco, McKinney and other surrounding Dallas communities.
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Kevin Moore
Bon Jovi
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Joined: 06/18/2014 08:58 PM EDT
Messages: 643
Location: Buffalo NY
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I always tried to answer every call, sometimes even on a roof. Much easier now with an assistant.

Kevin Moore
HomeChex
Radonpro Inc
www.buffalo-home-inspector.com
www.radonaid.com
(716)418-0694
[Email] [WWW]
TriCounty
Wizard
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Joined: 10/03/2014 09:39 PM EDT
Messages: 186
Location: Wisconsin
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It is my thought that answering the phone during an inspection to book another inspection is disrespectful to the client you are in front of. A staff or call center is such a valuable tool and will pay for it's self. America's Call Center books over 92% of the people that call. When I am on vacation I don't want to be carrying my phone around and it is such a good feeling checking my e-mail and seeing all the booked inspections on a Monday afternoon!


Aaron Marjala MBA, MSM
Certified Inspection Expert
Master Home Inspector
Tri County Home Inspection, LLC
262.225.6998
414.433.4983
888.290.7646
WisconsinInspection.com
MinnesotaInspection.com
IllinoisInspection.com
Aaron@WisconsinInspection.com
[Email] [WWW]
mikeauger
Gangster
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Joined: 10/21/2014 06:28 PM EDT
Messages: 242
Location: Rhode Island
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TriCounty wrote:It is my thought that answering the phone during an inspection to book another inspection is disrespectful to the client you are in front of. A staff or call center is such a valuable tool and will pay for it's self. America's Call Center books over 92% of the people that call. When I am on vacation I don't want to be carrying my phone around and it is such a good feeling checking my e-mail and seeing all the booked inspections on a Monday afternoon!



Aaron, most folks, IMO, understand that you answered their call likely while working, and that's what it takes to provide great service, folks cant wait for returned voicemail/email. I've not had one complaint about it. I try to answer the [hone, but I do understand your feeling. My opinion, is you're not billing by the hour, a 2 minute call does not take away from their inspection in any way, plus when they ned to call you with a question and their real estate deadline is approaching, they'll appreciate your answering the line. my 2 cents

Mike Auger, CMI
Patriot Property Inspections
RI Home Inspector
RI Reg. # 32856
RI Radon Lic. # RMC-142 RMB-096
401-578-4878
www.homeinspectorri.com
[Email] [WWW]
TriCounty
Wizard
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Joined: 10/03/2014 09:39 PM EDT
Messages: 186
Location: Wisconsin
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I kind of agree.

Although it would take me longer then 2 min to take the information down, give a quote, and answer questions. 90% of the time I am getting e-mail address wrong and playing phone tag, or calling people and writing information down when I should be driving or eating lunch or dinner. Plus, when the phone rings it might be an agent and not a client and you end up talking to them for 20 min or cutting them off.

For me having people answer the phone is one of the best business moves I have ever made.

It is nice to go on vacation and not have to have my phone on my at all times to book apts so I have work the next week.

I have been where you are and it was way more work then it needed to be.


Aaron Marjala MBA, MSM
Certified Inspection Expert
Master Home Inspector
Tri County Home Inspection, LLC
262.225.6998
414.433.4983
888.290.7646
WisconsinInspection.com
MinnesotaInspection.com
IllinoisInspection.com
Aaron@WisconsinInspection.com
[Email] [WWW]
Philo
The Rock
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Joined: 06/18/2014 10:46 PM EDT
Messages: 881
Location: Dallas, Texas
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I think I've trained my regular agents to text me.

PHILO RAMOS, BS Civil Engineering
PRECISE Home Inspections, TREC#4319
Texas Professional Real Estate Inspector Association (TPREIA) #418
InterNachi Certified Master Inspector
ISG Certified Inspection Expert
www.APlanoHomeInspector.com
www.AMcKinneyHomeInspector.com
www.AGarlandHomeInspector.com
www.HomeInspectionsTexas.net
www.PreciseHomeInspectionsConcierge.com
www.TexasHomeInspectionGuide.com
www.YourSmartHomeServicePlan.com
www.APlanoHomeWarranty.com
www.ClientProtectionExpertDFW.com/
https://www.facebook.com/APlanoHomeInspector/
www.instagram.com/aplanohomeinspector/
972-517-8757
Service excellence in Plano, Frisco, McKinney and other surrounding Dallas communities.
[WWW]
Drewlevy
The Dude
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Joined: 06/18/2014 11:19 PM EDT
Messages: 52
Location: NJ
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Philo wrote:I think I've trained my regular agents to text me.
That's what I do. All my regulars text, or they have my ISN on their phone and book that way.

http://www.homespectllc.com
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Jesal
Liger

Joined: 06/23/2014 02:01 AM EDT
Messages: 14
Location: BC
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I get the same answer too, I always answer my calls but that normally necessarily translate to a booking
Philo
The Rock
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Joined: 06/18/2014 10:46 PM EDT
Messages: 881
Location: Dallas, Texas
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Jesal wrote:I get the same answer too, I always answer my calls but that normally necessarily translate to a booking


That's one downside to the call center; they don't book the jobs like I can, (I think.) Look forward to when I can afford my own officer mgr, who can (amongst many other tasks,) answer the phone and book jobs.

PHILO RAMOS, BS Civil Engineering
PRECISE Home Inspections, TREC#4319
Texas Professional Real Estate Inspector Association (TPREIA) #418
InterNachi Certified Master Inspector
ISG Certified Inspection Expert
www.APlanoHomeInspector.com
www.AMcKinneyHomeInspector.com
www.AGarlandHomeInspector.com
www.HomeInspectionsTexas.net
www.PreciseHomeInspectionsConcierge.com
www.TexasHomeInspectionGuide.com
www.YourSmartHomeServicePlan.com
www.APlanoHomeWarranty.com
www.ClientProtectionExpertDFW.com/
https://www.facebook.com/APlanoHomeInspector/
www.instagram.com/aplanohomeinspector/
972-517-8757
Service excellence in Plano, Frisco, McKinney and other surrounding Dallas communities.
[WWW]
Philo
The Rock
[Avatar]

Joined: 06/18/2014 10:46 PM EDT
Messages: 881
Location: Dallas, Texas
Offline

Drewlevy wrote:
Philo wrote:I think I've trained my regular agents to text me.
That's what I do. All my regulars text, or they have my ISN on their phone and book that way.


I need to get them on that ISN. Maybe I'll be able to after tonite's webinar.

PHILO RAMOS, BS Civil Engineering
PRECISE Home Inspections, TREC#4319
Texas Professional Real Estate Inspector Association (TPREIA) #418
InterNachi Certified Master Inspector
ISG Certified Inspection Expert
www.APlanoHomeInspector.com
www.AMcKinneyHomeInspector.com
www.AGarlandHomeInspector.com
www.HomeInspectionsTexas.net
www.PreciseHomeInspectionsConcierge.com
www.TexasHomeInspectionGuide.com
www.YourSmartHomeServicePlan.com
www.APlanoHomeWarranty.com
www.ClientProtectionExpertDFW.com/
https://www.facebook.com/APlanoHomeInspector/
www.instagram.com/aplanohomeinspector/
972-517-8757
Service excellence in Plano, Frisco, McKinney and other surrounding Dallas communities.
[WWW]
Pete Campbell
Jedi
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Joined: 06/18/2014 10:55 PM EDT
Messages: 1590
Location: Fort Pierce, SE Florida
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Philo wrote:
Drewlevy wrote:
Philo wrote:I think I've trained my regular agents to text me.
That's what I do. All my regulars text, or they have my ISN on their phone and book that way.


I need to get them on that ISN. Maybe I'll be able to after tonite's webinar.


what webinar?

Pete Campbell
Guaranteed Inspections
772-882-9623
ClientCare@GuaranteedInspections.us
http://www.PortStLucieInspections.com
http://www.GuaranteedInspections.us
http://www.GuaranteedInspections.biz



Inspecting Fort Pierce, St. Lucie Village, Lakewood Park, Vero Beach, Indian River Shores, Sebastian, Fellsmere, Fort Drum, Okeechobee, Jensen Beach, Stuart, Palm City, Hobe Sound and Indiantown, Florida.

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Philo
The Rock
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Joined: 06/18/2014 10:46 PM EDT
Messages: 881
Location: Dallas, Texas
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First of now-monthly webinars, Dan went over the Real Estate Dashboard.

PHILO RAMOS, BS Civil Engineering
PRECISE Home Inspections, TREC#4319
Texas Professional Real Estate Inspector Association (TPREIA) #418
InterNachi Certified Master Inspector
ISG Certified Inspection Expert
www.APlanoHomeInspector.com
www.AMcKinneyHomeInspector.com
www.AGarlandHomeInspector.com
www.HomeInspectionsTexas.net
www.PreciseHomeInspectionsConcierge.com
www.TexasHomeInspectionGuide.com
www.YourSmartHomeServicePlan.com
www.APlanoHomeWarranty.com
www.ClientProtectionExpertDFW.com/
https://www.facebook.com/APlanoHomeInspector/
www.instagram.com/aplanohomeinspector/
972-517-8757
Service excellence in Plano, Frisco, McKinney and other surrounding Dallas communities.
[WWW]
Pete Campbell
Jedi
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Joined: 06/18/2014 10:55 PM EDT
Messages: 1590
Location: Fort Pierce, SE Florida
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how did you hear about that?

Pete Campbell
Guaranteed Inspections
772-882-9623
ClientCare@GuaranteedInspections.us
http://www.PortStLucieInspections.com
http://www.GuaranteedInspections.us
http://www.GuaranteedInspections.biz



Inspecting Fort Pierce, St. Lucie Village, Lakewood Park, Vero Beach, Indian River Shores, Sebastian, Fellsmere, Fort Drum, Okeechobee, Jensen Beach, Stuart, Palm City, Hobe Sound and Indiantown, Florida.

[Email] [WWW]
Philo
The Rock
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Joined: 06/18/2014 10:46 PM EDT
Messages: 881
Location: Dallas, Texas
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Must've been Facebook; certainly there were FB reminders that week. Like their page, if you haven't already.

PHILO RAMOS, BS Civil Engineering
PRECISE Home Inspections, TREC#4319
Texas Professional Real Estate Inspector Association (TPREIA) #418
InterNachi Certified Master Inspector
ISG Certified Inspection Expert
www.APlanoHomeInspector.com
www.AMcKinneyHomeInspector.com
www.AGarlandHomeInspector.com
www.HomeInspectionsTexas.net
www.PreciseHomeInspectionsConcierge.com
www.TexasHomeInspectionGuide.com
www.YourSmartHomeServicePlan.com
www.APlanoHomeWarranty.com
www.ClientProtectionExpertDFW.com/
https://www.facebook.com/APlanoHomeInspector/
www.instagram.com/aplanohomeinspector/
972-517-8757
Service excellence in Plano, Frisco, McKinney and other surrounding Dallas communities.
[WWW]
TriCounty
Wizard
[Avatar]

Joined: 10/03/2014 09:39 PM EDT
Messages: 186
Location: Wisconsin
Offline

Philo wrote:
Jesal wrote:I get the same answer too, I always answer my calls but that normally necessarily translate to a booking


That's one downside to the call center; they don't book the jobs like I can, (I think.) Look forward to when I can afford my own officer mgr, who can (amongst many other tasks,) answer the phone and book jobs.


I thought the same thing. You need to let go and realize people can do just as good of a job, maybe better if you find the right people.

Aaron Marjala MBA, MSM
Certified Inspection Expert
Master Home Inspector
Tri County Home Inspection, LLC
262.225.6998
414.433.4983
888.290.7646
WisconsinInspection.com
MinnesotaInspection.com
IllinoisInspection.com
Aaron@WisconsinInspection.com
[Email] [WWW]
 
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