Utilizing Emotional Intelligence to Manage Agent and Client Reactions

Has anyone created a presentation or class on the topic of utilizing emotional intelligence to manage emotions during the home inspection process? We have this as part of a presentation now, but would like to build a full presentation and maybe class around it. Our hope is reminding/teaching agents how to manage client emotions to help with a smoother inspection process.

I would love to collaborate with you on this idea. My education background is in clinical psychology and I often read body language, intonation, and employ reflective listening, and lowered voice when sharing information about health and safety issues and big ticket items if I notice the client becomes alarmed. I have wanted to develop this course for agents for about 4 years now. please let me know if you would like to collaborate. My email is Brad@eahi.biz. http://eahi.biz,">We inspect for many health and safety items and big ticket items that other inspectors in the area do not, as you can see from our website, http://eahi.biz, and I believe some agents fear that it will kill deals.